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Notes for small business owners
Short, practical reads on websites, follow-up, and keeping track of customers.
What a CRM actually does for a small business
One record per customer: name, contact, what they asked about, when you last spoke. Why that short list rescues more sales than any software you buy and never open.
Read the postOne short inquiry is all it takes to fix your website
What to put in a website inquiry, why budget and deadline make the reply better, and how fast a designer answers when you send one.
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