Refund Policy

1. When we refund

This policy explains when a purchase from CEL Website Design LLC can be refunded. It covers memberships, add-on subscriptions, lead and lookup credits, and contact data packs. All payments are processed by our payments provider, Base44 Payments.

We refund a charge when it was duplicated, when it was made in error, when a paid feature does not work and we cannot fix it for you, and whenever the law requires it. Outside those cases, purchases are not refundable.

2. Subscriptions and add-ons

Subscriptions, including unlimited lead generation and add-on features such as the AI Listing Builder, resume updates, website mockups and phone lookup bundles, are billed in advance for the period you choose and renew automatically until you cancel. Cancelling stops the next charge. It does not refund the period already paid for: your access continues until that period ends.

• Cancel from the Billing page at any time before the renewal date. If you cannot reach that page, email us and we will cancel for you.
• A free trial converts to a paid subscription when it ends unless you cancel before it ends. Cancel during the trial to avoid the first charge.
• If a price change applies to your renewal, you can cancel before it takes effect.

3. Lead and lookup credits

• Credits are prepaid, tied to your account, and do not expire. They stay available after a subscription ends.
• A phone lookup uses one credit per completed lookup. If the lookup fails with an error, the credit is returned to your balance automatically.
• Lookup results come from public sources, so a result that is thin, incomplete, shows no owner, or reports the line as deactivated is not a service failure and does not refund the credit.
• Credits you have already bought are not refundable for cash, except where the law requires it or where the purchase itself was duplicated or made in error.

4. Contact data packs

Contact data packs are delivered as a download link, usually within minutes of purchase. Because the file cannot be returned once it has been delivered, a pack is not refundable after its download link has been issued.

Every pack excludes businesses located in California, Texas, Oregon and Vermont, so no pack includes records for those four states. The absence of records from those states is not a defect and does not create a right to a refund or a partial refund.

If you believe a record in a pack you received is located in one of those four states, tell us and we will review it and remove or replace that record.

If the link never arrives, the file will not open, or the pack you received is not the one you ordered, tell us and we will fix it or refund the purchase.

5. Free tools, estimates and referred services

Records Check, Birthday Lookup, the job boards, grant finder, office finder, LLC filing assistant and the other free or membership-included tools cost nothing on their own, so there is no charge to refund. A membership or credit purchase that includes them follows the rules above.

Screening fees, averages and the hidden-cost list on our pricing and comparison pages are estimates of what other companies publish. They are not prices we charge, and a difference between one of those estimates and a provider’s bill is not a billing error on our side.

When we link you to a third-party provider for something we do not offer, such as a drug screen, a hair follicle test, an MVR or an employment verification, that purchase is between you and the provider. We cannot cancel it, refund it or see its status, so ask them under their own refund policy, and contact us only if you believe you were charged by us in error.

6. How to request a refund

Email us using the details below with the address on your account, the date of the charge, what you bought, and what went wrong. We aim to reply within 5 business days.

Approved refunds go back to the original payment method through our payments provider. How long it takes to appear depends on your bank or card issuer and is usually 5 to 10 business days.

Please contact us before disputing a charge with your bank. Most problems are one email away from being fixed, and a dispute raised first can suspend your account.

7. Your statutory rights

Nothing in this policy removes a right you have under the law where you live, including a right of withdrawal or a statutory refund right that applies to you. If you believe a charge should be refunded under a law that protects you, tell us and we will review it under that law.