DMCA & Copyright

1. Who to send a notice to

Our designated agent for copyright complaints is listed below. Send a notice to the agent, not to a support address, so it is handled as a legal notice rather than a product question.

A notice is accepted by email or by post. Email is the faster route and gives you a dated record of when you sent it. Put "DMCA Notice" and the address of the material in the subject line.

• Designated agent: CEL Website Design LLC, Designated Copyright Agent
• Email: celwebsitedesigns@gmail.com
• Post: 200 W Scenic Drive, North Little Rock, AR 72118, United States
• Registered with: United States Copyright Office, DMCA Designated Agent Directory

2. What your notice must contain

A notice only starts the process under 17 U.S.C. § 512(c)(3) when it contains all of the following. If a notice is missing an element we may ask you to complete it rather than act on it, because a takedown based on an incomplete notice is not safe for either of us.

• A physical or electronic signature of the copyright owner, or of a person authorized to act for the owner.
• Identification of the copyrighted work you say is infringed. If one notice covers several works, give a representative list of them.
• Identification of the material you want removed, with enough detail for us to find it: the page link (URL), the member account, or the specific uploaded file, and anything else that pinpoints it.
• Your name, mailing address, telephone number and email address, so we can reach you and so the member can respond.
• A statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in your notice is accurate, and, under penalty of perjury, that you are the copyright owner or are authorized to act on the owner’s behalf.
• Where the complaint is about a link or reference rather than a hosted file, say so, and tell us where the material itself is hosted.

3. What happens after a notice

We review the notice, check that it is complete, and look at the material it identifies. When a notice is complete and we agree the material should come down, we remove it or disable access to it, usually within a few business days of receiving a complete notice.

We then tell the member who uploaded it that it was removed, send them a copy of the notice, and tell them how to send a counter-notification. We keep a record of the notice, the material, the action taken and the member account. We also keep a record of notices that were incomplete or that we did not act on, with the reason.

• Removed or disabled: the file, image or text is taken out of the app and its public link is disabled.
• Uploader notified: the member is told what was removed and why, and how to reply.
• Record kept: the notice, its date, the material and the account, kept so a repeat pattern is visible.
• You are told: we confirm what we did, or explain why we did not act on the notice.

4. If you uploaded the material: counter-notification

If your material was removed and you believe it was removed by mistake or misidentification, you can send a counter-notification to the same designated agent. It must contain all of the following under 17 U.S.C. § 512(g)(3).

When a complete counter-notification arrives, we forward it to the person who complained and tell them we will restore the material in 10 to 14 business days unless they tell us they have filed a court action to restrain you. If they do file, the material stays down.

• Your physical or electronic signature.
• Identification of the material that was removed and where it appeared before it was removed.
• A statement under penalty of perjury that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification.
• Your name, address and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the district where your address is located (or, if your address is outside the United States, any judicial district in which we may be found), and that you will accept service of process from the person who sent the original notice or their agent.

5. Repeat infringers

An account that is the subject of repeated valid notices loses its upload rights, and a continued pattern ends the account. We review notices together rather than one at a time, so a series of separate removals on the same account is treated as a pattern.

Removing material or closing an account for copyright reasons is a termination for breach of our Terms of Service. Prepaid credits on an account closed for repeated infringement are not refunded.

6. What this covers

This process covers everything a member uploads to Lead-Pitch: lead files imported from a CSV, Excel, PDF or JSON file (stored privately), listing photos, product images, ad images and ad copy, profile and portfolio images, resumes, website mockup material, testimonials, and any attachment sent with an enquiry.

Two things behave differently. Product listing photos and ad images are stored publicly so a marketplace can fetch them, which means anyone holding the link can open one; removing the record and disabling the link is the remedy, and copies someone else already downloaded are outside our control. A lead file stays private to the account that imported it, so a complaint about one is handled without exposing anyone else’s data.

7. If you are not sure, or the complaint is not about copyright

A notice must be accurate. Knowingly making a material misrepresentation in a notice or counter-notification exposes the sender to liability for damages under 17 U.S.C. § 512(f), including the other party’s costs and legal fees, so check that you own the right and that the use is not authorized or fair use before you send one.

Not every complaint is a copyright complaint. If your concern is about a public record, a 3D rendering of a property, or information about you that you want corrected or removed, use the property removal request instead of this page. If your concern is about privacy, harassment or unlawful content that you do not own the copyright in, contact us through the Feedback page and we will route it to the right process.